This User Agreement is a legal contract between you ("User") and Virtueinfo ("PujaGuru," "we," or "us"). It governs your use of the PujaGuru mobile application and all related services, including booking religious services (Poojas) from independent Pandits.
By registering for or using our Services, you confirm that you have read, understood, and agree to this Agreement, along with our Terms and Conditions and Refund Policy.
1. The PujaGuru Service
PujaGuru is an online marketplace platform that connects users like you with verified, independent Pandits who offer various religious services. We facilitate the booking, communication, and secure payment process. We do not directly employ the Pandits nor do we perform the religious services ourselves.
2. User Account Responsibilities
To use our Services, you must:
- Provide accurate, complete, and current information during registration and keep it updated.
- Maintain the security and confidentiality. You are responsible for all activities conducted under your account.
3. Booking, Payments, and Wallet Use
3.1 Booking and Confirmation
- Request: You submit a request for a Pooja service through the app.
- Offer/Acceptance: A booking is officially confirmed only when a Pandit accepts your request (the booking status changes from pending to confirmed/accepted).
- Payment: You agree to pay the final accepted price for the Pooja service using the payment methods available on the platform (e.g., Razorpay, Wallet Coins).
3.2 PujaGuru Wallet and Refunds
The PujaGuru Wallet holds digital funds (Wallet Coins/Credit) for app use.
- Credit Use: Wallet Coins can be used to pay for future Pooja bookings.
- Refund Method: All refunds for cancellations, as per the Refund Policy, will be credited exclusively to your PujaGuru Wallet in the form of Wallet Coins/Credit.
- Non-Transferable: Wallet Coins are non-withdrawable, non-transferable, and cannot be converted to cash or external bank funds.
- Refund Policy: Your right to a refund is governed entirely by the separate PujaGuru Refund and Cancellation Policy.
4. User Conduct and Restrictions
When using the app, you agree not to:
- Bypass the Platform: Attempt to book or pay Pandits directly outside of the PujaGuru app for services you found through the platform.
- Misconduct: Engage in any abusive, harassing, or inappropriate behavior towards Pandits or other users.
- Rating Abuse: Post false, inaccurate, or malicious ratings or reviews.
- Illegal Use: Use the Services for any unlawful purpose or in any way that violates applicable laws.
5. Pandit Relationship and Service Quality
You acknowledge and agree that:
- Independent Services: Pandits are independent service providers, not employees of PujaGuru. We are not responsible for the Pandit’s acts, omissions, or the ultimate quality of the ritual/service delivery.
- Disputes: While we aim for smooth service, PujaGuru's liability is limited to facilitating the booking. We will assist in mediating disputes but cannot guarantee specific outcomes regarding the Pandit’s performance.
6. Liability Limitation
PujaGuru acts as a technology bridge. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages (including loss of data, profit, or reputation) arising from your use of the Services or the acts or omissions of any Pandit or third party.