These Terms and Conditions outline the rules and responsibilities for Users booking Poojas through the PujaGuru platform.
IMPORTANT: By creating an account on PujaGuru, you agree to follow these terms. Failure to comply may result in limitations on account usage or suspension.
1. Eligibility and Registration
You must provide accurate personal details such as your name, mobile number, address, and location while registering on PujaGuru. You are responsible for maintaining the confidentiality of your OTP-based login. Providing false information may lead to account suspension.
2. Booking Process
You may book Poojas through the platform by selecting the pooja type, date, time slot, and preferred Panditji. Once a booking is placed, you agree to be present at the scheduled location and cooperate with the Panditji for smooth completion. Booking details cannot be changed after confirmation, unless supported by the app.
| Responsibility | Details |
|---|---|
| Location & Timing | Ensure accurate address and be available at the booked muhurat time. |
| Communication | Use the in-app chat to communicate with Panditji; avoid sharing personal contact details. |
| Cancellations | Follow the cancellation policy mentioned in the app. Charges may apply. |
3. Payments & Refunds
Payments can be made before the service or after completion, depending on booking type. For prepaid bookings, refunds are issued only as per the cancellation and refund policy shown in the app. Refunds may take 5–7 business days to process. Platform fees may be non-refundable.
4. Service Quality & Conduct
You are expected to treat Panditji respectfully and ensure a safe environment. Any form of harassment, misbehavior, or policy violation may result in permanent account deactivation and denial of future services.
5. Financials & Wallet Usage
If the platform offers wallet features, you may use wallet balance for future bookings. Wallet balance is non-withdrawable and can only be used in-app. In case of refunds, the amount may be credited to your Wallet as per app policy.
6. Termination
PujaGuru reserves the right to suspend or terminate user accounts for fraudulent activity, policy violations, misuse of the platform, or harmful interactions with Panditji. Any pending refunds will be processed based on eligibility.
7. Changes to Terms
These terms may be updated periodically. Continued use of the platform indicates acceptance of changes.