These Terms and Conditions outline the rules and responsibilities for Panditji using the PujaGuru platform to provide Pooja services.
IMPORTANT: By registering as a Panditji on PujaGuru, you agree to abide by these terms. Failure to comply may result in account suspension or termination.
1. Eligibility and Registration
You must provide accurate information during registration, including caste, sub-caste, gotra, supported languages, service areas, and valid documents such as ID proof, PAN card, and certifications. Incomplete or inaccurate documents may lead to account rejection or suspension.
2. Service Provision
You agree to perform Poojas as per accepted bookings, adhering to the scheduled muhurat time and location. You must mark the Pooja as started and completed using the app, providing high-quality service.
| Responsibility | Details |
|---|---|
| Availability | Set and maintain accurate availability in the app to avoid conflicts. |
| Materials | Arrange samagri as per the booking type (with or without samagri). |
| Ratings and Reviews | Maintain a positive average rating; low ratings may reduce visibility. |
3. Pricing and Earnings
You can customize your Pooja prices. For special bookings, earnings are based on your customized price. For offer-based bookings, earnings are based on the system price. For bookings with payment after service, PujaGuru deducts platform fees from your Pandit Wallet at the time of accepting the booking. For bookings paid before service, platform fees are deducted after you enter the completion PIN in the app. Earnings (minus platform fees) are credited to your Pandit Wallet as PujaGuru Wallet Coins upon entering the completion PIN.
4. Profile Maintenance and Visibility
You must maintain an updated profile with accurate details and documents. A high average rating and complete profile increase your visibility in the automatic Pandit assignment mode, where the platform filters Panditji based on ratings, availability, and other criteria, leading to more booking requests.
5. Payments and Payouts
Earnings are credited to your Pandit Wallet after successful Pooja completion, minus platform fees. Payouts can be requested only when your wallet balance exceeds ₹5000.00. Payouts are processed within 7 business days, and bank transfer fees may apply.
6. Platform Usage
You must not misuse the platform, such as soliciting users outside the app or providing false information. All communications related to bookings must occur through the app.
7. Termination
PujaGuru reserves the right to terminate your account for violations of these terms. Upon termination, any pending payouts will be processed after review, provided the wallet balance meets the minimum threshold.
8. Changes to Terms
These terms may be updated; continued use of the platform constitutes acceptance of changes.